Michael Gilmour's Blog

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Personal Musings - Thinking Outside the Box

Personal Musings - Thinking Outside the Box

I hear too many people moan and groan about their job, their family or their life. They often feel disempowered to make positive changes over their life. Let me whisper a little secret in your ear….you can change your circumstances for the better! You just need to think a little differently.

For example, let’s imagine that you love your job but can’t stand your boss. Each day you find yourself in two minds of whether to persevere or quit. Solution! Get your boss’s resume and hand it onto a head-hunter. Your boss will get a better job and with any luck you’ll get promoted! It’s only a matter of thinking a little differently.

If you run a company then when was the last time you fired a painful customer? I remember I ran an Internet Service Providing business a number of years ago and our help desk was being driven insane but a painful customer. I got on the phone and politely told them that we couldn’t meet their level of service expectation and provided a list of three competitors. They responded by saying, “You know your competitors don’t help customers the way you do!” I then said, “Well here are the ground rules….” We kept the customer, managed them appropriately and the support desk was happy once again.

I was speaking to a domain owner who was complaining that they were being harassed thirty to forty times per day by inbound buyers wanting to buy their domain. They have a super-premium domain and have no intention of selling at almost any price. I suggested that they get a premium dial-in number and put a charge of about $10 per minute on it. Suddenly the hassle became worth it and a good source of revenue.

A couple of decades ago I overheard my sales team complaining that they were getting the run around by a potential customer. No matter how many times they called and left messages they couldn’t get the person to reply. I asked for the phone number that ended in 55 and dialled 54.

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Recent Comments
Rawgi
Great stuff as usual from a very interesting guy with a good outlook. I have to say I am constantly impressed with your way of loo... Read More
Saturday, 12 September 2015 18:11
Rawgi
Great stuff as usual from a very interesting guy with a good outlook. I have to say I am constantly impressed with your way of loo... Read More
Saturday, 12 September 2015 18:11
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